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Module Help
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Common problems and solutions

Problem:
The interactions do not work properly on my computer.
Solution: Module interactions require Adobe Flash Player. Please download and install Adobe Flash Player.

Problem:
Acrobat Reader files (i.e., PDF) do not open or I get a message stating, “Windows cannot open this file.”
Solution:
Adobe Acrobat Reader is either not installed, not installed properly, or your operating system does not meet the minimum requirement for Adobe Acrobat Reader version 6 or above.

Problem:
When the module opens in my browser, the pages do not fit on the screen, and I must scroll considerably to view the pages.
Solution:
This module requires a minimum screen resolution of 1024 pixels x 768 pixels. You can check and change your resolution by following these simple steps: from the “Control Panel” task window, open the display settings by double clicking on the “Display” icon. The display properties task window will open; click on the “Settings” tab. Make sure the “Screen Area” is set to at least 1024 pixels x 768 pixels. Additionally, make sure the “Colors” are set to “16 bit” or greater. Please note, configuration may vary between operating systems and computer manufacturers.

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Section: Module Help
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