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Module Help
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Common problems and solutions

Problem:
Internet Explorer Pop-up Blocker interferes with Flash Video or testing interactions.
Solution:
Turn off the Internet Explorer Pop-up Blocker while using DHCS modules.
1. Click the yellow Information bar that appears at the top of the browser.
2. Click “Allow Blocked Content.”

Problem:
The Information bar messages about blocked pop-up windows will not stop appearing.
Solution:
Turn off the Information bar while using DHCS modules.
1. On the “Tools” menu point to the “Pop-up Blocker” menu item, and then click “Pop-up Blocker Settings.”
2. Clear the “Show information bar when a pop-up is blocked” check box.

Problem:
Flash movies will not play.
Solution:
1. Make certain the Pop-up Blocker is not blocking the movie.
2. Make certain Flash Player is installed, choose to install Flash Player if prompted, or install Flash Player manually by downloading Flash Player from http://www.Adobe.com

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Section: Module Help
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